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2019 Benefit Election Updates

Posted 12/21/2018
Submitted by Jamie Harlow
Category: Campus Announcements

The Office of Human Resources Development has been working closely with Aetna for the last several weeks in the transition of the University medical insurance and pre-tax savings accounts and is pleased to announce that both the Aetna Medical Cards and PayFlex debit cards for calendar year 2019 benefit elections have been mailed.

The PayFlex pre-tax savings account cards including Health Savings Account (HSA), Health Reimbursement Accounts (HRA) and/or Flexible Spending Account Cards (FSA) were mailed to on December 14, 2018. Aetna Medical Insurance cards were mailed on Monday, December 17,2018. Both mailings went to the employees payroll address on record in Banner. 

If you have not yet received your medical and dental cards they can be printed by visiting and registering through the portal. Employees can also contact Aetna concierge, a dedicated telephone line for University of Hartford employees (see attached flyer). Once a member has their card, they can also register on the member portal and request additional cards for their eligible dependents.

As a reminder, faculty and staff who currently have an HSA with Optum Bank have two options regarding this account:

-       Retain the Optum Bank HSA and continue to spend down the available balance. Participants with less than a $500 balance will continue to be charged a $1.00 monthly account maintenance fee. Participants with balances greater than $500 will not be charged a monthly maintenance fees. The Optum Bank HSA can continue to be accessed until funds are depleted or the account holder decides to transfer the funds to another eligible account. This account should be closed by the participant upon depletion of funds to avoid further maintenance fees. This option does not replace the PayFlex HSA, which will be opened automatically for all eligible participants who have submitted open enrollment election brochures and/or completed HSA enrollment form authorizing the establishment of this account effective January 1, 2019.

-       Transfer any available balance from Optum Bank to Pay Flex. A one-time fee of $20 will be charged to the account holder to process this transfer of funds. This option must be initiated by the account holder and will require the completion of a Trustee-to-Trustee Form (available on the HRD website at Once this form has been completed, it must be submitted to Pay Flex for processing.  

As previously communicated, full time faculty and staff can view their Annual Benefits Summary at any time in their Self-Service portal.  This summary will provide you with details regarding all 2019 benefits.

The University’s insurance plans are subject to certain federal regulations which limit benefit election changes during the plan year to only if/when you have a qualifying event as defined by IRS regulation (such as marriage, divorce, birth or adoption of child, or termination of coverage under a spouse’s plan). If you have a qualifying event, it is imperative that you notify HRD within 30 days of this event. This 30-day time period provides you with a special enrollment period in which to make applicable insurance election changes. Failure to notify HRD within 30 days of a qualifying event will result in loss of eligibility to make applicable insurance election changes.

If you have any questions, please contact your designated HR Service Partner. Thank you and Happy New Year.