Human Resources Development (HRD) would like to remind faculty and staff that Aetna distributed medical insurance cards and Pay Flex issued debit cards (for health savings - HSA, flexible spending and health reimbursement accounts) in mid-December. Both mailings went to the payroll address on record in Banner. If you have not received your medical insurance card, please visit www.aetna.com and register through the Aetna portal to initiate this request. (Note: All University of Hartford medical plan options can be found under the Aetna Choice POS II network.) In addition to requesting a card online, the Aetna website can also assist you in finding care, managing your medical insurance claims as well as reviewing coverage and costs. If you do not have access to a computer, you can contact the University of Hartford’s designated Aetna concierge at 1-866-275-9086 (see attached flyer). If you have not received your PayFlex card, please contact Pay Flex directly at 1-888-678-8242.
As a reminder, faculty and staff who elected to participate in either the Deductible-based Plan or the High Deductible-based Plan for calendar year 2019 have had an HSA with Pay Flex opened for them. If you currently have an HSA with Optum Bank, you will continue to have the following two options regarding this account:
- Retain your Optum HSA and continue to spend down the available balance. If you have less than a $500 balance, you will continue to be charged a $1.00 monthly account maintenance fee. If you have a balance greater than $500, you will not be charged a monthly maintenance fees. Your Optum Bank HSA can continue to be accessed until funds are depleted or if/when you decide to transfer the funds to another eligible account.
It is important to note that once your Optum HSA no longer has any funds in the account, you must contact Optum to close this account to avoid further maintenance fees.
- Transfer any available balance from Optum to Pay Flex by completing a PayFlex Trustee Transfer Form (available on the HRD website at www.hartford.edu/hrd). This form, once completed, must be submitted to Pay Flex for processing. You will be charged a one-time fee of $20 to process this transfer of funds.
Full time faculty and staff can view their Annual Benefits Summary at any time in their Self-Service portal. This summary provides details regarding, among other deductions, all calendar year 2019 benefit elections. You can also verify your address in your portal. If your (payroll) address is not accurate, please complete an Address Change Form (which can also be found on the HRD website) and this change will then be processed by HRD.
The University’s insurance plans are subject to certain federal regulations which limit benefit election changes during the plan year to only if/when you have a qualifying event as defined by IRS regulation (such as marriage, divorce, birth or adoption of child, or termination of coverage under a spouse’s plan). If you have a qualifying event, it is imperative that you notify HRD within 30 days of this event. This 30-day time period provides you with a special enrollment period in which to make applicable insurance election changes. Failure to notify HRD within 30 days of a qualifying event will result in loss of eligibility to make applicable insurance election changes.
If you have any questions, please contact your designated HR Service Partner.